Terms and conditions

Returns

If you wish to return a purchase, we will be happy to offer you a refund, or exchange, providing you return the item to us within 14 days of receipt, in its original packaging, and unused. The cost of returning the goods is at your expense and the parcel and its contents are your responsibility until they reach us. Postage costs will only be refunded if goods are faulty. Please return the parcel to: Eve and Fox, 4 Carts Lane, Leicester, LE1 5FL.

Delivery

Standard Delivery service is £2.95 for mainland UK, and orders are despatched within 3-7 working days subject to stock availability. An Express Delivery service is also available for mainland UK at a charge of £6.00 and guarantees delivery of your parcel within 48 hours. Please note for the Express Delivery we must receive your order by 1pm. All deliveries will require a signature, so if you could provide an address where you're certain someone will be there, that would be most helpful.

Payment

PayPal where all credit cards are accepted.

If you want to pay by cheque, please make it payable to "Eve and Fox" and send it to: Eve and Fox, 4 Carts Lane, Leicester, LE1 5FL. Please note that orders paid via cheque will not be shipped until the funds have cleared (usually 2-5 working days).

Alternatively if you would like to order and pay over the phone you can call our shop on: +44 (0)116 251 8118.

Overseas / international delivery

We are happy to send goods overseas. Please email eveandfox@hotmail.co.uk with the item you are wanting to buy with your address and we will email you a price for the delivery costs.

Your privacy online

Once you've ordered with us your details are stored in a secure database (your name, address, email address and items purchased - not your credit card details). We promise we won't give out your information to any other companies or anyone else for that matter, it's purely for own records. We hate spam as much as you do.


Please note that the prices shown are inclusive of VAT (20%).